SHARE HOMES LIFE SKILLS PROGRAM

SHARE HOMES LIFE SKILLS PROGRAMSHARE HOMES LIFE SKILLS PROGRAMSHARE HOMES LIFE SKILLS PROGRAM

SHARE HOMES LIFE SKILLS PROGRAM

SHARE HOMES LIFE SKILLS PROGRAMSHARE HOMES LIFE SKILLS PROGRAMSHARE HOMES LIFE SKILLS PROGRAM
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Concessions Sign up: Join Our Volunteer Team

Please NOTE. SNAP participants, Child support, 

and Reentry receive FIRST priosity to work events.

CURRENT PROCEDURE

Share Homes are moved to an on-line "sign-up" process on the Share homes 

website. Current, detailed sign-up instructions can be found online 

https://sharehomesohio.org/concessionsas well as at the end of this manual. 


CONFIRMATION NOTICE

A confirmation email will be sent after properly completing the online registration form. Please print a copy of that email as proof of registration. Comments or questions regarding scheduling should be directed to dr rhonda turpin via email at rhondaturpin924@gmail.com


𝐖𝐀𝐓𝐂𝐇 𝐂𝐨𝐧𝐜𝐞𝐬𝐬𝐢𝐨𝐧 𝐓𝐫𝐚𝐢𝐧𝐢𝐧𝐠 𝐯𝐢𝐝𝐞𝐨𝐬


About a week prior to the event a group email will go out detailing the 'Gate/Crew List,' this serves as a reminder of your commitment to volunteer and also clarifies names, correct errors/omissions and finally to afford those who have registered the opportunity to properly cancel yourself from the list. To sign-up for trainings email Carlos Villagomez. 


It is the Volunteer's responsibility to complete, sign and submit a onboarding"Application' 

http://eepurl.com/iJaFB-/ form. This form needs to be in Coordinators office by the 8th of each month. The Coordinator will verify all volunteer shifts, submit the totals to the share homes business office for processing on a monthly basis. 


Form Completion

• Non - Legible forms will not be processed 

• Forms not completed with totals and all information will not be processed 

• Forms not completed will not be processed 

Cancellations

The following ramifications will be inforce to all members of the share homes 

  •  No Shows and Tardiness 
  • 3 tardies within one month, Member will not be allowed to participate the first two weeks of the following month 
  • 5 tardies within one month. Members will not be allowed to participate the following month 2 no shows in one month, Members will not be allow to participate in the following month 
  • 3 to 5 no shows within a 30 day period. Members will not be allowed to participate in the for the current year. 


Behavior Disciplinary action

• Members are representing Share Homes the. Members are expected to act professionally at all venues. Members who are found to negatively impact the 


Share Homes vocally and/or physically, will be suspended from participation up to one year, or permanently if the occurrence is found to be severe. 


Cancellation Process

  • Email coordinator of need to cancel sign-up at least 72 hours prior to event  date/time 
  • Email must include sign-up information 
  • A reply email stating the confirmation of your cancellation from a coordinator. 


NOTE

Not showing up on the day of the event will be listed as a 'NO SHOW' and handled as the policy states; venues 'NO SHOW' an individual for any reason (sickness, family issues, etc). The best solution for these instances would be for the volunteer to find a replacement, a family member, another TEAM member, friend, student etc. to take your place. Please inform the coordinator of your absence and of your replacement. If no replacement is found, the policy will stand. 


Attire

 All volunteers, regardless of the stand you are in or the role you are performing, must wear the following attire. If you arrive to the venue with the wrong attire, you will be asked to purchase black pants and a white shirt from the venue. $15 will be charged to much like the 'NO SHOW' penalty. 

For all venues:

  • PANTS - Black (NO Jeans) - NO SHORTS! 
  • SHIRT -a black with NO printing, long or short sleeved (preferably collared, button up) 
  • SHOES - No open toed or open healed shoes, No Sandals, (preferably black dress or tennis shoes) 

Training

CINN. REDS AND Columbus BLUE JACKETS are run by Delaware North Corporation and require all volunteers to be at least 16 years old and to complete a three-part training program along with passing an alcohol serving procedure test to work in their stands. 


ROCKET MORTGAGE Field House, CLEVELAND BROWNS, & CENTER 

concessions are run by Aramark Corporation and require all volunteers to be at least 16 years old and to complete a training program, and passing an alcohol serving procedure test to work in their stands for volunteers 18 years old and above. 

FOOD SERVICE

ALCOHOL AWARENESS & SERVING 


Volunteers must pass the Alcohol training exam. When working alcohol related events, please be sure to follow all guidelines you were taught in training. We cannot afford to let long lines or frustrating customers hurry us into mistakes and lack of procedure following. Make sure to card and ask for proper identification from all customers. 

The alcohol piece is a very tough issue and we could be severely punished if our stand volunteers are caught not performing proper checks of customers. The venues set up 'stings' to go around to particular stands and try to get away with service and not be properly served. These violations could result in the following: 


• Volunteer not being allowed to volunteer anymore and/or fined 

• SHARE HOMES not getting our own stands and/or fined 

• SHARE HOMES loosing its contract with the venue to place volunteers 

4/7 


NOTE 

All volunteers must be trained and examined by each Concession Corporation. These trainings are multi-purposed. Each venue has its own set of rules and guidelines that volunteers needs to follow and observe, not necessarily just for the stands. Volunteers will be asked for identification each time they arrive at a venue and will be set up with some security measures such as background checking, finger coding and an ID card prepared for each of you. 


Cincinati REDS 

  • Parking 
  • What to Wear 
  • Where to Enter 
  • Training 

COLUMBUS BLUE JACKETS 

  • Parking 
  • Where to Enter 
  • What to Wear 
  • Training 

Rocket MORTGAGE Field House 

  • Parking 
  • Where to Enter 
  • What to Wear
  • Training 

BROWNS STADIUM 

  • Parking 
  • What to Wear 
  • Where to Enter Hungtinton Bank Stadium 
  • Where to Enter Williams Arena 
  • Where to Enter Mariucci Arena 
  • Training 

CLEVELAND ZOO 

  • Parking 
  • What to Wear 
  • Where to Enter 
  • Training 
  • 6/7 
  • CONTENT  

Home https://sharehomesohio.org 

Events https://sharehomesohio.org/events 

Services https://sharehomesohio.org/services 

SAFETEE APP Donation https://sharehomesohio.org/safetee-app-donation 

Member Form https://sharehomesohio.org/concessions

Sign up

Concession Training Videos

Video 1

Concession Training video 

15 Steps Great Customer Service

Concession Training video 2

Top 6 Ways to Get An Angry Customer to Back Down

Concession Training video 3

Copyright © 2024 Youth Harm Reduction Coalition - All Rights Reserved.

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